Effective 2 October 2026
This policy applies to medicine orders placed in the MedWing app and to the MedWing claim plan. Claim-form preparation during your free trial or claim access has no separate charge.
1. Cancelling an order
- Before the quotation: you can cancel the order in the app (Order details → Cancel order) until the pharmacy sends its estimated quotation. Nothing has been paid, so nothing is charged.
- After the quotation, before payment: you don’t have to pay. If you don’t want the medicines, simply don’t pay; no charge applies.
- After payment: the pharmacy starts preparing your medicines, so the order can’t be cancelled by you. If you have a genuine problem, contact us straight away and we will help where we can.
- Orders the pharmacy declines: the pharmacy may decline an order, for example if the prescription is unclear or not valid. If this happens before payment, nothing is charged; if after payment, you get a full refund (see below).
2. Returns
For safety reasons, medicines cannot be returned or exchanged once the order is placed. The app shows this before you pay.
If you receive a wrong, damaged or expired medicine, tell us within 48 hours of delivery on WhatsApp (+91 99498 98686) or by email (healthcaremedwing@gmail.com) with your order number and photos. After checking, we will replace the item or refund its price.
3. When you get a refund
- The pharmacy can’t supply your paid order: full refund.
- The pharmacy can supply only part of your paid order: refund of the items not supplied.
- The final invoice is lower than the amount you paid: refund of the difference.
- You were charged twice, or money was debited but the payment failed: refund of the extra amount.
- Wrong, damaged or expired item reported within 48 hours (section 2) and not replaced: refund of that item.
4. How and when
Refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay. We start the refund within 2 working days; the money usually reaches your account within 5–7 working days, depending on your bank. Delivery charges are refunded when the whole order is refunded.
5. Claim plan
The claim plan (₹150 for 30 days of unlimited claims, or the price and length shown in the app) is a digital service that becomes active as soon as your payment is confirmed, or right after your current claim access ends. Once it is active it can’t be cancelled or refunded. You get a full refund if you were charged twice, or if money was debited but the plan was not activated.
6. Contact
MedWing Health Care Solutions, Khammam, Telangana · healthcaremedwing@gmail.com · +91 99498 98686