Effective 2 October 2026
1. Where we deliver
We deliver medicine orders across India by courier, to any PIN code our courier partners serve. Medicines are supplied only against a valid prescription, by our licensed partner pharmacy.
2. Delivery time
- The pharmacy dispatches your order within 1–2 working days of your payment being confirmed.
- The courier usually delivers within 3–7 working days of dispatch. Remote areas, holidays and events outside our control (weather, strikes) can take longer.
3. Delivery charges
- Free delivery when the medicine amount is above ₹2,000.
- Otherwise a delivery charge of up to ₹75 applies. It is shown in the quotation, and you see the full total before you pay.
4. Tracking
When your order is shipped, the app shows the courier’s name, tracking number and tracking link, and notifies you. You can follow each step (payment received, processing, shipped, delivered) in My medicine orders.
5. Address and delivery attempts
Please give a complete address and a mobile number the courier can reach. If a delivery fails because the address is wrong or nobody is available after the courier’s attempts, contact us and we will arrange re-delivery; an extra courier charge may apply.
6. Problems with a delivery
If your parcel is late, damaged or missing, or you received a wrong item, contact us within 48 hours of delivery (or of the expected delivery date) with your order number. See our refund and cancellation policy.
7. Services that are not shipped
Claim-form preparation is delivered digitally in the MedWing app (PDF download), and the claim plan is activated in the app; nothing is shipped for them.
8. Contact
healthcaremedwing@gmail.com · +91 99498 98686 (phone / WhatsApp)